From overcoming crisis to record-breaking success. This is the story of building a fulfillment operation on discipline, competence, and consistent excellence.
Simple Distribution is a logistics provider based in Selmer, Tennessee, serving businesses with warehousing, fulfillment, inventory management, and customer service. We've been doing this for 17 years, and we've handled everything from small e-commerce operations to multi-million dollar monthly volumes.
We work with companies that need their logistics handled correctly. These are businesses that can't afford mistakes, missed shipments, or inventory discrepancies. Our clients depend on us to fulfill orders accurately, manage inventory precisely, and handle customer service competently. We deliver on those expectations consistently.
Our approach is straightforward: we focus on getting the fundamentals right. No gimmicks. No overpromising. Just solid, disciplined warehouse operations and customer service that actually works. 99.5% order accuracy, $2 million monthly volume, and a 4.8/5 TrustPilot rating from 22,000+ reviews. That's the track record.
That track record didn't come easy. It was earned through crisis, commitment, and decisive action when everything was on the line.
Here's the moment that tested us and ultimately defined who we are today.
After many years of uninterrupted success, we faced a crisis that could have ended our business. Due to COVID-19 supply chain disruptions, we received three times the expected product volume within a single year with no modification to our storage capacity.
Every aisle and inch of floor space was crammed with shipments we couldn't process. We still managed to fulfill orders on time. Customer experience wasn't affected, but we couldn't receive new shipments or properly store what we had. We were in danger of losing control of our inventory entirely.
We recognized there were no quick fixes or system adjustments that would solve this. We took decisive action and completely remodeled our warehouse with our in-house crew.
We restructured the entire physical plant layout, redesigned racking systems, and overhauled operational procedures. All while maintaining our commitment to customers. No excuses. No service interruptions. Just hands-on problem-solving until it was right.
Within six months, we had completely transformed our operation. The remodel succeeded—our warehouse could finally handle the volume we were facing. But the real value of that crisis wasn't in the numbers we achieved. It was in what the experience forced us to understand about how logistics operations actually work.
The people behind 17 years of consistent excellence. Over 75 years of combined logistics experience working hands-on, every single day.
